Privacy Policy

Dentist Playa del Carmen ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with our clinic. By accessing our website or utilizing our dental services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

• Personal Identification Information: Name, email address, phone number, mailing address, date of birth, and government-issued identification when required for medical records.
• Medical and Health Information: Dental history, X-rays, photographs, treatment records, allergies, medications, and other health-related data necessary to provide dental care.
• Financial Information: Payment card details, billing address, and insurance information processed securely for payment of dental services.
• Communication Data: Messages sent via our contact form, WhatsApp, email, or phone, including any images or documents you share for evaluation purposes.
• Technical Data: IP address, browser type, device information, operating system, and browsing behavior collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our dental services and treatment plans.
• To schedule and manage appointments, consultations, and follow-up care.
• To communicate with you regarding your treatment, including sending appointment reminders, treatment summaries, and post-care instructions.
• To process payments and maintain accurate billing records.
• To respond to your inquiries, feedback, and support requests.
• To comply with applicable Mexican healthcare regulations and legal obligations, including the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Proteccion de Datos Personales en Posesion de los Particulares).
• To improve our website, services, and patient experience through anonymized analytics.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors interact with our website.

• Essential Cookies: Required for the website to function properly, such as maintaining session state and security features.
• Analytics Cookies: Help us understand website usage patterns and improve our content and user experience. These cookies collect anonymized data.
• Marketing Cookies: May be used to deliver relevant information about our dental services based on your browsing interests.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of medical records in compliance with Mexican healthcare data protection regulations.
• Restricted access to personal data, limited to authorized personnel who require it for treatment or administrative purposes.
• Regular review and update of our security practices and protocols.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These parties include:

• Payment Processors: Secure processing of credit card and other payment transactions.
• Dental Laboratories: Fabrication of crowns, veneers, implant components, and other dental prosthetics as part of your treatment.
• Analytics Providers: Website usage analysis to improve our services and online experience.
• Communication Platforms: WhatsApp, email, and other messaging services used to facilitate patient communication.

These third parties are contractually obligated to handle your data securely and only for the purposes for which it was shared. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Your Rights

Under Mexican data protection law, you have the right to access, rectify, cancel, or oppose the processing of your personal data (known as ARCO rights). You may exercise these rights by contacting us at:

• Email: info@dentistplayadelcarmen.com.mx
• Phone: +52 984 803 1622
• Address: Av. Juarez Corner with 25 Sur - 3rd floor, Playa del Carmen, Quintana Roo 77710, Mexico

We will respond to your request within 20 business days, as required by applicable Mexican law. Certain medical records may need to be retained for the legally mandated period regardless of a cancellation request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with Mexican healthcare regulations, which require a minimum retention period of five years following the last date of treatment.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: